Frequently asked questions

General

What’s a follow?

A follow is any followed artist or record label. Tracknack looks for new music released by your follows and puts it in a playlist on your connected streaming service.

How can I follow producers and songwriters and not just solo artists?

Tracknack allows you to follow anyone involved in creating music - from the perfomers to producers, songwriters, session musicians and mixing engineers. Just follow them as you would any other artist.

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Do I need Spotify Premium to use Tracknack?

No. Tracknack works with any Spotify account, including free ones. You can also use Tracknack with Apple Music — just connect your account and Tracknack will create and update your playlist there.

Does Tracknack work with Apple Music?

Yes! You can connect your Apple Music account to Tracknack and get your new release playlist updated there. You can also import your favorite artists from Apple Music to get started quickly.

Can I import my followed artists from Spotify or Apple Music?

Yes. When you sign up, you can import your followed artists from Spotify or your favorites from Apple Music in one click. You can also search and follow artists, producers, or labels manually anytime.

How is this different from Release Radar?

Release Radar is pretty great. That said, Tracknack always tries to add all of the new music it can find, instead of a fixed number of curated tracks, and does not feature sponsored tracks. Not to mention that with Tracknack you can follow record labels and credited artist, instead of just solo artists!

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What do you do with my music profile data?

All Tracknack requires is the ability to update your playlist and let you know via email when an update happens. For a more personalized experience, Tracknack also imports data from your recent listening history and your saved music in order to provide relevant follow suggestions for you. That's it!

Pricing & plans

Is Tracknack free?

In the free version you can follow up to 30 artists or labels. There's also a 14-day free trial to give you time to try Tracknack's full functionality.

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How many artists and labels can I follow?

On the free plan, up to 30. Starter gives you 300. Premium is unlimited. Artists and labels count toward the same limit.

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Do you offer a free trial of Premium features?

Yes! All paid plans have a 14-day free trial to give you time to try Tracknack's premium functionality. You will need to start a Premium subscription to use the trial, but you won't be charged until the end of it, and you can cancel anytime.

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I need more time to decide. Can I extend my trial?

I'm happy to extend your trial. Just let me know how much time you need.

Why is Tracknack not free?

As much as I would like Tracknack to be a free service, the reality is that maintaining the database and playlist automation costs money every month.

Does Tracknack have a friend referral program?

Yes! You can refer friends to Tracknack and get a discount on your subscription. When your friend signs up, both of you get $5 in Tracknack credits. You can find your referral link in the app settings.

How can I cancel my Tracknack subscription?

You can manage your subscription from the app’s settings and cancel it immediately from there. It’s simple - there are no annoying hoops to jump through before you can get your subscription cancelled.

Playlist

How quickly do new releases show up in my playlist?

Tracknack checks for new releases on a schedule you control — hourly, daily, weekly, or monthly. The free plan runs weekly. Paid plans let you pick the frequency, so daily or hourly gets you same-day updates.

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Will I get notified when my playlist is updated?

You will! You will receive an email notification whenever your playlist gets updated to make sure you don't miss the new music. You can turn this off if you don't need it.

Help! There are too many tracks in my playlist.

You can delete any tracks in your playlist or even the whole playlist after you've checked it out. Tracknack will just add new tracks or create a new playlist on next update. If you still get overwhelmed by new releases, check if there are any labels or artist that contribute most to this and consider unfollowing them.

Can I delete tracks from my playlist?

Yes, you can delete all of the tracks if you wish. New tracks will be added to the playlist on the next update. On the Premium plan, there is also an option to enable automatic deletion of tracks that are older than a certain number of days.

What happens if I delete my Tracknack playlist?

If you delete your playlist, Tracknack will create a new one on the next update. You will still get only tracks that haven’t been added to your playlists before.

Will the Tracknack playlist be publicly visible?

On Spotify, the Tracknack playlist is public by default, which means people viewing your Spotify profile will be able to see it. You can make it private and Tracknack will still update it. On Apple Music, playlist visibility depends on your sharing settings.

How are tracks selected for the playlist?

Tracknack looks for new releases that feature the artist you follow or have been put out by labels you follow. To find music by your followed artist, Tracknack analyzes album and track credits imported from Discogs. To give you the full experience as fast as possible Tracknack might initially select music that has been released in the past couple of months but afterwards will only add completely new releases.

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Is there a way to prevent Tracknack from adding tracks I’ve already heard?

Tracknack searches for new music releases by artist and labels you follow. If a track is re-released it will likely be added to your playlist. Please let me know if a repeatedly added track bothers you and I'll look for a solution.

How does Spotify followed artist sync work?

This feature allows you to sync all your future Spotify follows and unfollows with Tracknack. Sync is performed every 24 hours and will add new follows and remove unfollows from your Tracknack follows.

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Have an idea or feedback?

If you have any comments about Tracknack or would like Tracknack to have a specific feature, drop me an email!